Shipping and Returns

SHIPPING AND DELIVERY

Your shipping address and pin code will be verified with the database of Zilch Life before you proceed to pay for your purchase. If your order is not serviceable by delivery partners, vendors, or your location is not covered by us, we would request you to provide us with an alternate shipping address which we expect to have on our delivery partner’s/vendor’s delivery list. If there is any dispute regarding the shipment of the products or services for the area not covered by Zilch Life, we will not be held responsible for the non-delivery of the product. In case you book multiple orders for the products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible. 

The delivery charges will be reflected during the check out if any applicable depending on the customers order and the delivery address.

The delivery lead time is mentioned on each product page. The products may arrive earlier than the indicated delivery lead time. Zilch Life is not responsible if the product/products arrive late to the client due to any circumstances. 

The customer will receive shipment updates via email.

 

RETURNS

If you receive a damaged or defective product or a product that does not comply with the specifications as per your original order, please get in touch with us at mail@zilchlife.com within 7 days from receiving the order. Upon receiving your complaint, Zilch Life shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, a replacement will be made. If the complaint is frivolous or baseless, we reserve the right to take legal actions against you and you will be solely liable for all costs incurred by Zilch Life in this regard.

All products returned must be unused and in the same condition as received, and in its original packaging.

 

REFUND 

If a product returned is duly accepted by Zilch Life, the value of said product, as originally paid by you will be refunded in the form of a store credit. 

The refunds will only be made in case;

  • The wrong product was sent by the merchant
  • The product is defective
  • The product was damaged in shipping
  • The product is tampered. 

The customer should write to mail@zilchlife.com for any such above mentioned cases within 2-3 working days of receiving the products to claim a refund. This refund will be made onto the original mode of payment and will be processed within 30 days depends on the issuing bank of the credit/debit card.

 

EXCHANGE

To exchange your product, we require the receipt/email order or proof of purchase. To begin the process, please kindly write to mail@zilchlife.com with your order details and reason for exchange. You have 7 days from the date of receipt of your order to contact us and mail your exchange product back to us. 

The product must be unused and in the same condition as received, and in its original packaging. If the product is out of stock in the size or color you have opted for, then a refund will be processed instead. A one-time exchange is permitted per purchase.

Products returned to us in a non-sellable condition will not be exchanged and may be sent back to you.

 

NO COMPENSATION POLICY

If the quality of any products, services, information, or other material purchased or obtained by you through the website did not meet your expectations, no compensation will be given other than the return, credit voucher or exchange of the product. The customer cannot request compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of products which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. Zilch Life holds the rights to cancel orders and block accounts of such customers without any prior notice.