Shipping and Returns

Zilch Life manage and maintain this website. Throughout this Website, the terms “we”, “us” and “our” refer to Zilch Life.

We will verify your shipping address and pin code with our database before you proceed to pay for your purchase. In case the address given by you is not serviceable by our delivery partners, we would request you to provide us with an alternate shipping address which we expect to have on our delivery partner’s/vendor’s delivery list. We are not responsible for any dispute regarding the shipment of the products or services for the areas not covered by our delivery partners. In case you order multiple products in one transaction, we will make every effort to ship all products together. However, this may not always be possible.

Transactions through this Website may be subject to a delivery charge and it will reflect during the stage of check-out depending on the customer’s order and the delivery address.

The products may arrive earlier than the indicated delivery lead time which will be mentioned on each product page. Zilch Life is not responsible if the product/products arrive late to the client due to any unforeseen circumstances. 

The customer will receive shipping updates via email.

 

RETURNS, REPLACEMENT AND EXCHANGE

If your order has been shipped out from our warehouse facility, the sale is considered as final and cannot be returned. 

If you receive a damaged or defective product or a product that does not comply with the specifications as per your original order, please get in touch with us at mail@zilchlife.com within 2-3 working days from receiving the order. However, after receiving your complaint, Zilch Life shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, a replacement/exchange will be made. But if the complaint is frivolous or baseless, we reserve the right to take legal actions against you and you will be solely liable for all costs incurred by Zilch Life in this regard. 

To exchange your product, we require the receipt/email order or proof of purchase. To begin the process, kindly write to mail@zilchlife.com with your order details and reason for exchange. You have 3 days from the date of receipt of your order to contact us and mail your exchange product back to us. 

The product returned for replacement/exchange must be unused and in the same condition as received, and in its original packaging. 

Note: If it is a case of replacement, it is subject to the availability of stock. If the product you have opted for is out of stock, then a refund will be processed instead. We only accept a one-time exchange per product.

If the product is in a non-sellable condition, Zilch Life will not initiate exchange and may send back the product to you.

 

REFUND

Once the sale is done, any refunds would not be possible. Please refer to our RETURN AND REPLACEMENT policy above.

 

NO COMPENSATION POLICY

Compensation would not be possible if the quality of the purchased product or service did not meet your expectations. You can request a replacement or exchange within 2-3 working days of receiving the order. Please refer to RETURN, REPLACEMENT AND EXCHANGE section above.

The customer cannot request compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our delivery partners or their personnel; any deactivated voucher; unavailability of products which the customer tried to purchase etc.

Zilch Life holds the right to cancel the order and block the account of customers who try to request unreasonable and unlawful compensation.